Terms of Service

These Terms of Service ("Terms") govern your use of the ClurQ website at clurq.com and, unless a signed agreement says otherwise, the ClurQ platform ("Service"). The Service is operated by [REGISTERED COMPANY NAME], [REGISTERED ADDRESS] ("ClurQ", "we", "us").

By using the Service you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and "you" means that company.

Order of precedence. If you have signed a separate master agreement or order form with us, that document governs and prevails over these Terms wherever the two conflict.

ClurQ conducts structured AI interviews and returns competency scorecards with written reasoning, recordings, and transcripts. Features are described on this website and may change as the product develops.

• ●You must be old enough to form a binding contract where you live, and using the Service must be lawful there.
• ●Account information must be accurate and kept current.
• ●You are responsible for your account credentials and for activity under your account. Tell us promptly at contact@clurq.comCopied if you suspect unauthorised use.

Employers carry obligations that we cannot discharge for you. By running interviews through ClurQ you agree that:

• ●You are the controller of candidate personal data. You decide why it is processed; we process it on your documented instructions.
• ●You have a lawful basis to invite each candidate and to process their data, and you have given them any notices the law requires.
• ●Candidates are told they are being interviewed by an AI system, and consent is obtained before recording.
• ●A human makes the hiring decision. You will not use ClurQ scores as the sole basis for an automated rejection, and you will provide human review where the law requires it.
• ●You comply with hiring law in every jurisdiction where you hire — including any bias-audit, notice, or record-keeping duties that apply to automated employment decision tools.

You are responsible for how you interpret and act on the output of the Service.

You agree not to:

• ●Use the Service unlawfully, or to discriminate against candidates on protected grounds.
• ●Attempt to reverse engineer, decompile, scrape, or extract the underlying models or source code.
• ●Interfere with the Service's integrity, security, or availability, or probe it without written permission.
• ●Resell, sublicense, or provide the Service to a third party except as expressly permitted.
• ●Upload malicious code, or content you have no right to submit.
• ●Impersonate another person, or take an interview on someone else's behalf.

We may suspend access where we reasonably believe these Terms are being breached, or where continued use risks harm to candidates, other customers, or the Service. Where practical we will tell you first.

• ●Pricing for paid plans is agreed in an order form or quote. Pilots described as free are free for the scope stated in writing.
• ●Fees are exclusive of taxes unless stated. You are responsible for applicable taxes other than taxes on our income.
• ●Invoices are payable within the period stated on the invoice, or [PAYMENT TERMS, e.g. 30 days] if none is stated.
• ●Late amounts may accrue interest at the rate permitted by law, and we may suspend the Service for material non-payment after notice.
• ●Except where the law requires otherwise, fees already paid are non-refundable.

Ours. ClurQ, the ClurQ name and logo, the platform, its models, interfaces, and documentation remain our property and that of our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription — nothing more.

Yours. Your job descriptions, rubrics, and candidate data remain yours. You grant us only the licence needed to operate and support the Service for you.

Output. Scorecards and reasoning generated for your roles are yours to use for your hiring, subject to these Terms and applicable law.

Improvements. We may use aggregated, de-identified data to improve the Service. We do not use identifiable candidate interviews to train models without explicit consent.

Feedback. If you send us suggestions, we may use them freely and without obligation.

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms. Where we process candidate data on your behalf, a data processing agreement governs that processing; ask your ClurQ contact for the current DPA.

The Service integrates with third-party systems such as applicant tracking systems, identity providers, and cloud infrastructure. Your use of those systems is governed by their terms, and we are not responsible for their availability, security, or acts. Linked third-party websites are provided for convenience only.

We work to keep the Service available and performant, but the website and unpaid pilots are provided on an "as available" basis. Committed uptime, support response times, and service credits apply only where they are set out in a signed agreement.

We may modify, suspend, or discontinue parts of the Service. For paid customers we will give reasonable notice of a material adverse change.

ClurQ supports hiring judgment; it does not replace it. The Service produces evaluative output that may contain errors or omissions. You remain responsible for every hiring decision you make.

To the fullest extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all implied warranties including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or that its output will be accurate or produce any particular hiring outcome.

Nothing in these Terms excludes liability that cannot lawfully be excluded, and some jurisdictions do not allow certain exclusions — in which case the exclusions apply only as far as the law allows.

To the fullest extent permitted by law:

• ●Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised such damages were possible.
• ●Our total aggregate liability arising out of or relating to the Service is limited to the greater of [CURRENCY + AMOUNT, e.g. USD 100] and the fees you paid us in the [12] months before the event giving rise to the claim.

These limits do not apply to liability that cannot be limited by law — for example death or personal injury caused by negligence, or fraud.

You will defend and indemnify us against third-party claims arising from your use of the Service in breach of these Terms or applicable law, including claims by candidates that you failed to obtain a lawful basis, give required notices, or provide human review where legally required.

• ●These Terms apply while you use the Service.
• ●You may stop using the Service at any time; paid subscriptions end as set out in your order form.
• ●Either party may terminate for material breach that is not cured within [30] days of written notice.
• ●On termination your right to use the Service ends. Provisions that by their nature should survive — intellectual property, disclaimers, liability limits, indemnity, and governing law — survive.
• ●You may export your data before termination; after the retention period configured in your account, data is deleted.

We may update these Terms as the product and the law change. The "Last updated" date at the top reflects the current version. For material changes affecting paid customers we will give reasonable advance notice. Continuing to use the Service after changes take effect means you accept them.

These Terms are governed by the laws of [GOVERNING LAW / JURISDICTION], without regard to conflict-of-law rules. The courts of [COURTS / VENUE] have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

Consumers may have the right to bring proceedings in their country of residence, and mandatory local protections are unaffected by this clause.

• ●Entire agreement: these Terms and any signed agreement are the whole agreement between us on this subject.
• ●Severability: if a provision is unenforceable, the rest stays in force.
• ●No waiver: not enforcing a right is not a waiver of it.
• ●Assignment: you may not assign these Terms without our written consent; we may assign to an affiliate or successor.
• ●Force majeure: neither party is liable for delays caused by events beyond reasonable control.
• ●Notices: to us at contact@clurq.comCopied; to you at the contact details on your account.

Questions about these Terms:

• ●Email: contact@clurq.comCopied
• ●Post: [REGISTERED COMPANY NAME], [REGISTERED ADDRESS]